Frequently Asked Questions

Is CSGOShop Legit?

It seems like an odd question, but we get it a lot. CSGOShop Ltd. is a registered Canadian corporation with a dedicated, full-time team behind it.

We have sold more than $15,000,000 in skins since we started in March 2015.

We have over 500,000 customers.

We typically stock more than 80,000 items.

Here's our G2A rating if you'd like to take a look

If you still have questions or are hesitant on whether we're legitimate - come talk to us! We have a support team that is always happy to answer any questions you may have. We look forward to making you another one of our happy customers.

What are the selling fees and requirements for using CSGOShop? Do I need to be 18 years old?

The Fee Structure is as follows:

Selling an item: 0% is taken from the sale price of an item.

Withdrawing from CSGOShop Balance: 5% is taken from the total balance withdrawn. There are no additional fees for cashing out, we cover the costs to send you funds via PayPal.

We have three basic requirements listed below:

1) Users must own CS:GO on their Steam account.

2) Users must have a Steam account that is at least 1 month old.

3) A users' Steam account must be free of trade bans (trade probation/ban). *Temporary trade locks due to escrow do not count.

4) We do not require users to be over the Age of 18 to buy, sell, or cash out funds to PayPal. As our TOU states, users must be over the age of 13 and parental permission is required for purchases made by users under the age of 18. That said, you must follow all of PayPal's requirements, we are not responsible if PayPal locks your account because you violated their Terms of Service.

These measures are meant to reduce CSGOShop's fraud costs, keeping fees low for all users.

Why haven't I received a trade offer for my order?

1) Check your trade link and make sure it is a valid trade link for the purchasing account (i.e. You can't use the trade URL of an alt account or your friend's account.

2) Check to see if you have a temporary Steam Guard trade ban by trying to initiate a trade with a friend.

3) Make sure you aren't CS:GO VAC banned on the account.

4) Make sure Steam's trading servers are online. You can check Steam's status here: https://steamstat.us/

5) If you've gone through the troubleshooting steps above and it's been 30 minutes or longer since you've placed your order, please create a support ticket so that our staff can promptly assist you.

Do CSGOShop items have 7 day trade holds?

Most items do not have trade holds and will be delivered to you instantly after purchase.

Items that do have a trade hold are marked as such on the item details page before you select "Add to Cart". When an item with a trade hold is purchased , the item will be delivered automatically once the trade hold period is over.

Sellers who upload their items will have their items featured for sale immediately, subject to the same handling process detailed above.

If you have any questions about the process we are happy to help answer your questions.

How can I contact CSGOShop with sponsorship and/or business inquiries?

We appreciate your interest, but CSGOShop is no longer taking applications for sponsorship from YouTube , Twitch Streamers and or CS:GO teams. For all other business inquiries please email [email protected] and they will be reviewed by our team.

What are the withdrawl methods for CSGOShop?

At the moment, only Paypal is available for balance withdrawls. Let us know if you'd like to see other methods (besides Bitcoin) and we will look into them.

How long do withdraws take?

Withdaws/Cashouts are sent out at least once per day Monday through Friday.

Do I need to submit any form of verification to withdraw my cash?

No, at this time we do not require any form of verification in order to withdraw your funds via PayPal. As long as your PayPal account can receive funds you're set.

Do you offer selling fee discounts to high volume sellers?

We have perks like increased listings and more. If you'd like to apply email us at [email protected]

Where can I find CSGOShop's Corporate information?

Business Number: 827603788RC0001

Corporate Address: 28 Lockheed Blvd Toronto, ON, Canada

Email: [email protected]

Corporation phone number: 716-427-4620

What is your refund/return policy?

For Undelivered items: We offer our customers store credit or a cash refund depending on the situation. Simply create a ticket and our staff will process your refund. Refunds are processed within 1 business day.

For Delivered items: These refunds are at the discretion of our staff. The reason for this is that these are digital items, not physical goods and their values change rapidly. Additionally, due to the 7 day trade hold period on items, only in very specific circumstances will we accept delivered goods back. Please be sure you have the right item before checking out and accepting a trade offer.

Adding users/customers.

Non of the staff members will ever, ever add you through Steam or any other form of application.

Funds being held.

For funds being held, that's only for Paypal. The funds go through a verification peirod, which sometimes can take longer than usual. This is due to high risk fraud cases with Paypal. If you don't receive your transaction within 1-2 hours, please contact the support team.